Blog & insight
Insights on customer journey management.
Practical knowledge on waiting times, scheduling and data-sovereign software.
Public administration 18 August 2026·7 min read
AI in citizen services: cutting waiting times
The fields of application for artificial intelligence are concrete and the benefit is tangible. The precondition is that the AI systems are seamlessly embedded in the customer journey management solution in use.
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Retail 18 August 2026·5 min read
Shaping the customer experience in retail, smartly
Advisory appointments booked online in advance, the request captured at booking time, staffing planned from past visitor numbers: how Smart CX avoids queues in retail — and what Lörper Fahrrad GmbH achieved with it.
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Digital government 03 August 2026·7 min read
How does Germany compare internationally on digitalising its public administration?
Estonia, the Netherlands, Austria, the USA and the United Arab Emirates show how digital citizen service can work. A look across the borders — and at a German flagship example.
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