Pricing
Smart CJM bills NexCX in four packages: Basic, Plus, Professional and Enterprise. Every package contains all standard modules for the appointment and call-up system — with no individual licences. Beyond that, billing follows actual usage: one interaction is either an appointment booking or a call-up. The packages cover 1,500 (Basic), 3,000 (Plus) and 6,000 (Professional) interactions per month; Enterprise is agreed individually.
Smart CJM is the first provider in German-speaking customer journey management to introduce a pricing model that combines package licences with usage-based billing per interaction. (As of August 2026)
Arrange a consultationBilling for Smart CJM NexCX rests on two building blocks: a package containing every standard module, and actual usage, measured in interactions.
Building block 1
Every standard module for the appointment and call-up system is included: Reception, single-counter client, waiting screen, touchscreen, appointment resources, appointment manager, appointment synchronisation and more. Activatable at any time, with no reordering.
No individual licences.
Building block 2
Beyond that you pay per interaction. One interaction in Smart CJM NexCX is either an appointment booking or a call-up. Nothing else.
That way you only pay for what is actually used.
Smart CJM NexCX is available in four packages: from 1,500 interactions per month with one tenant and up to five locations (Basic) through to unlimited tenants and locations (Enterprise). Every package contains the standard modules.
The entry level
Typical for: individual citizen service centres and smaller municipalities with a single group of locations.
For growing requirements
Typical for: cities and districts with several departments and branch offices.
For large organisations
Typical for: large cities, hospital groups and organisations with several tenants.
Tailored
Typical for: state authorities and supra-regional networks with their own integration requirements.
Every standard module can be activated at any time.
No licence negotiation effort per module.
Simpler contract management for both sides.
You can buy additional interactions whenever you need them. Above a certain level of use, moving up to the next package is cheaper than buying interactions one by one — and we point that out to you on our own initiative.
| Module | Basic | Plus | Professional | Enterprise |
|---|---|---|---|---|
| Connectivity & integration | ||||
| API (REST, documented) | not included | available as an add-on | included | included |
| Calendar sync (M365 / Google) | available as an add-on | available as an add-on | available as an add-on | included |
| Webhook routing | not included | available as an add-on | available as an add-on | included |
| AI intelligence (Smart Connect AI) | ||||
| AI Admin — NexCX by voice input | not included | available as an add-on | available as an add-on | available as an add-on |
| AI Chat/Voice — 24/7 appointment booking | not included | available as an add-on | available as an add-on | available as an add-on |
| AI Insights — utilisation analysis | not included | available as an add-on | available as an add-on | available as an add-on |
| Booking experience | ||||
| Guided booking flow | available as an add-on | included | included | included |
| Mobile ticket (QR & live status) | available as an add-on | available as an add-on | included | included |
| Resource coupling | not included | available as an add-on | available as an add-on | included |
| Analytics, compliance & security | ||||
| Reporting & Dashboards | available as an add-on | included | included | included |
| Feedback | not included | available as an add-on | available as an add-on | included |
| Single sign-on (SAML 2.0, OIDC, LDAP/AD) | available as an add-on | available as an add-on | included | included |
Module scope of the four packages
Connectivity & integration
API (REST, documented)
Calendar sync (M365 / Google)
Webhook routing
AI intelligence (Smart Connect AI)
AI Admin — NexCX by voice input
AI Chat/Voice — 24/7 appointment booking
AI Insights — utilisation analysis
Booking experience
Guided booking flow
Mobile ticket (QR & live status)
Resource coupling
Analytics, compliance & security
Reporting & Dashboards
Feedback
Single sign-on (SAML 2.0, OIDC, LDAP/AD)
Tell us briefly how many locations and enquiries you look after. We will get back to you with a fitting proposal.
Or directly: Get in touch
An interaction is either an appointment booking or a call-up. Page views, staff logins or analyses do not count.
Your system keeps running without interruption. You can buy additional interactions; above a certain level of use, moving up to the next package is cheaper — and we point that out to you on our own initiative.
Yes — you connect the AI model yourself and carry its cost. Any provider works through the OpenAI-compatible interface: commercial models, services hosted in Europe or your own. No vendor lock-in, and your data stays with you.
Smart CX is fully supported until 2030. The move to the new model happens as planned, with no time pressure.
Pricing model — as of August 2026
