The dialogue your team no longer has to hold.

Four AI applications on one knowledge base: appointments by chat, a phone assistant, administration in plain language and analyses on request. Always with a path to a human when it is needed.

Try the assistant Data protection & operations

Citizen assistant online · replies in seconds

I need to renew my ID card, preferably next week in the morning.

For that you need an appointment at the citizens’ office, duration 15 minutes. Available: Tue 10:20, Wed 08:40, Thu 11:00. Please bring a biometric passport photo.

Wednesday works.

Appointment booked Wed, 5 August · 08:40 · Citizens’ office, counter 3 Confirmation and mobile ticket are on their way.

Application 01

AI appointment booking by chat

The assistant recognises the request, names the documents required and books directly in NexCX — rescheduling and cancelling too. No form logic, no sign-up, around the clock.

Recognising the request instead of searching through services Books, reschedules and cancels directly in the calendar Multilingual, in plain language on request

Use case: AI citizen service

Screenshot chat assistant in the service portal

Application 02

Voice — the AI phone assistant

Answers calls when all lines are busy: information, appointment booking, rescheduling, callback requests. For complex cases it hands over to the team with the conversation context.

−42 % calls at the counter 24/7 reachable, also outside opening hours

Case study: 42 % fewer calls

Call · 01:12 Live transcript

Caller “Hello, I wanted to ask whether I can move my appointment tomorrow.”

Assistant “Of course. I can see your appointment tomorrow at 9:20 for the vehicle registration. Does Friday at 10:40 work?”

Caller “Yes, gladly.”

Appointment moved · SMS confirmation sent · call note in the case

Application 03

Administration by chat

Change opening hours, block resources, set up cover — in plain language instead of in a configuration tree. Every change is shown before it is saved, and is logged.

Preview and confirmation before every change Role permissions continue to apply unchanged Complete change log for auditing

“Counter 4 is unstaffed all day tomorrow — please redistribute the appointments.”

Change awaiting confirmation Resource Counter 4 · blocked 1 Aug Affected appointments 14 · to counters 2, 3, 5 Notification Email + SMS to 14 people Apply Discard

Application 04

Reporting in natural language

“How long did citizens wait in July on Mondays after 3 pm?” — the answer arrives as a figure, a chart and an export. No report designer, no ticket to IT.

Reporting & BI module Workforce planning use case

Screenshot: analysis as a chat answer, with a chart

Trust

AI you can take responsibility for.

German data centres

Processing in the EU, data processing agreement under the GDPR, no use of your data for training.

Always a path to a human

The assistant hands over when uncertain, on request or by rule set — with full context.

Your knowledge base

Answers only from your approved content — with source references and a maintenance workflow.