Smart CJM

Technology & operations

Everything IT, data protection and procurement want to know.

Interfaces to your specialist systems, operation on your terms, accessibility documented. This page is built as a checklist — made to be passed on to the departments.

Integrations Security & accessibility Operating models & SLA

Integrations

Connects to what is already running.

Standard interfaces for the most common systems, a documented REST API and an MCP server for AI access. No data silo, no duplicate maintenance.

Calendar & communication

  • Outlook / Exchange & Microsoft 365
  • CalDAV, iCal export
  • Email and SMS gateways

Specialist systems & portals

  • Municipal specialist systems (residents registration, vehicle registration)
  • Service portals, OZG processes, FIT-Connect
  • Single sign-on: SAML 2.0, OIDC, LDAP/AD

Healthcare

  • HIS connection via HL7 v2 and FHIR
  • Patient admission, case file, appointment types
  • Data-minimising display on screens

MCP server: your processes made accessible to AI

NexCX exposes booking, rescheduling, cancelling and reporting as tools — usable by Smart Connect AI or by your own AI environment, with a permission check on every call.

View Smart Connect AI

Security & accessibility

Evidence instead of promises.

Data protection, IT security and accessibility are part of the tender — here are the answers your departments need.

Data protection & IT security

  • Processing exclusively in EU data centres
  • Processing agreement under Art. 28 GDPR, technical and organisational measures documented
  • Role and permission concept, audit-proof logs
  • Retention periods configurable per data type

Accessibility

  • Tested against BITV 2.0 and WCAG 2.1 level AA
  • Keyboard operation, screen reader, contrast mode
  • Terminals operable while seated, voice announcement
  • Accessibility statement and feedback channel

Operating models

Cloud, on-premises or both.

Cloud (standard)

Operated in EU data centres by Smart CJM. Updates, monitoring and backup included.

99.5 % availability

On-premises

Installation in your own data centre, containerised. You keep the network, backup and operations.

Enterprise package

Support & SLA

German-language support, response times by package, a named contact from Professional upwards.

Contact support

A list of questions from a tender?

Send it to us — we answer in writing and name open points honestly.

Submit your questions