Industry solution
Public administration
Appointment-only service without a phone jam, short distances inside the building, solid figures for politics and procurement. From the booking flow in the service portal to the call-up at the counter — with AI in front of it wherever that takes the load off.
Deployment sites
Deployment site 01
ID documents, residents’ registration, certifications: high volume, short transactions, plenty of follow-up questions by phone. Appointments online, check-in at the terminal, call-up on the display and on the phone.
Deployment site 02
Fixed case assignment, sensitive matters, waiting areas with potential for conflict. Discreet call-ups, clear forecasts, assignment to the responsible case worker.
Deployment site 03
Long transactions, many documents, high demand for appointments. Quotas, waiting lists and ID card reading keep operations predictable.
Recommended scope
Almost all authorities start with appointments and call-up, add terminals as a second step and switch on the phone assistant as soon as the knowledge base is in place.
Have the scope calculatedWe didn’t manage the queue, we made the calls disappear. The team notices it every morning.
Industry solution
Healthcare · hospitals, medical centres
Patient admissions, outpatient clinics and medical centres work with different levels of urgency. Prioritisation, HIS integration via HL7/FHIR and data-minimising call-ups keep operations calm.
Deployment sites
Deployment site 01
Check-in with an appointment in seconds, walk-in admission by priority. Master data comes from the HIS, not from a form.
Deployment site 02
Emergencies overtake, appointments stay binding, relatives can follow the progress — without names on the display.
Deployment site 03
Several locations, one appointment pool: patients find the next free slot across the network instead of in a single practice.
Recommended scope
Hospitals usually start with admissions and the call-up system including the HIS interface. The appointment portal and the assistant follow once the consultation logic is mapped.
Have the scope calculatedAdmissions have become calmer. Anyone with an appointment is registered within a minute — everyone else is called by urgency.
Industry solution
Energy suppliers & municipal utilities
Price adjustments, changes to instalments, questions about subsidies: the volume arrives in waves. Advisory appointments, waiting time forecasts and analysis make the peaks predictable.
Deployment sites
Deployment site 01
Advice by appointment, short enquiries without one. Both streams run through one queue with clear priorities.
Deployment site 02
Longer appointments that need preparation: a document list up front, advisers assigned by qualification.
Deployment site 03
Scheduled cases with a field service component — appointments, records and analysis in one place.
Recommended scope
Municipal utilities start with the appointment portal and the live dashboard and add reporting to justify opening hours and staffing at peak times.
Have the scope calculatedIn season, everything comes down to three days a month. We can now see in advance how many advisory desks we need.
Industry solution
Colleges & universities
Enrolment, certifications, visa questions: thousands of enquiries in a few weeks. Appointments, self-service and multilingual information take the pressure off the registries.
Deployment sites
Deployment site 01
Re-registration, certificates, changes of address: many short enquiries that work better in self-service than in a queue.
Deployment site 02
Advice involving documents and deadlines, often in several languages. Appointment types with preparation notes and longer slots.
Deployment site 03
Office hours during exam periods: limited quotas, clear queueing logic, analysis for planning.
Recommended scope
Colleges begin with appointments and the assistant, because information and booking make up the largest share. The call-up system follows wherever on-site demand remains.
Have the scope calculatedThe first two weeks of term used to be a state of emergency. Today they are predictable — and advisers have time for real cases again.
Industry solution
Retail & banking
In the branch, first impressions count. Appointment booking, discreet call-ups and displays in your brand design turn waiting into a guided moment.
Deployment sites
Deployment site 01
Advisory appointments bookable online, customer data and the matter known in advance. The conversation starts with the topic, not with the paperwork.
Deployment site 02
Short enquiries need short routes: check-in, an honest waiting time, a call-up on the phone instead of a number on the wall.
Deployment site 03
Steer pick-up times, smooth the peaks, plan staff at the counter — with figures instead of gut feeling.
Recommended scope
Retailers and banks usually start with a pilot location and then roll out as tenants: shared standards, local opening hours.
Have the scope calculatedOur customers don’t wait less, they wait differently. You can see it in the feedback on our advisory service.
Switch industry above — or talk directly to someone who knows your environment.
