Imprint

The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr. You will find our email address above in this imprint.

We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board.

Liability for content

As a service provider we are responsible for our own content on these pages under the general laws pursuant to § 7 (1) TMG. Under §§ 8 to 10 TMG, however, we as a service provider are not obliged to monitor transmitted or stored third-party information or to investigate circumstances that indicate unlawful activity.

Obligations to remove or block the use of information under the general laws remain unaffected. Liability in this respect is, however, only possible from the point in time at which a concrete infringement of the law becomes known. If we become aware of such infringements, we will remove this content immediately.

Liability for links

Our offering contains links to external third-party websites over whose content we have no influence. We can therefore accept no liability for this third-party content. The respective provider or operator of the pages is always responsible for the content of the linked pages. The linked pages were checked for possible legal infringements at the time of linking. Unlawful content was not discernible at the time of linking.

Permanent monitoring of the content of the linked pages is, however, unreasonable without concrete indications of an infringement. If we become aware of infringements, we will remove such links immediately.

Copyright

The content and works created by the site operators on these pages are subject to German copyright law. Reproduction, editing, distribution and any kind of exploitation outside the limits of copyright require the written consent of the respective author or creator. Downloads and copies of this site are permitted for private, non-commercial use only.

Where the content on this site was not created by the operator, the copyrights of third parties are respected. Third-party content is marked as such in particular. Should you nevertheless become aware of a copyright infringement, please let us know. If we become aware of infringements, we will remove such content immediately.

We used generative AI for large parts of building this website.

Customer journey management is where we are at home. Our work consists of understanding processes and making them better — where organisations and people meet. Building a website is a process too, and we treated it like any other: analysed it, rethought it, built it with the tools available today. Anyone who guides organisations through digitalisation should start with their own house.

Not everything here is AI-generated. Subject matter, project descriptions, photographs and everything that comes from our customers and colleagues comes from people. AI made structure, drafts and design reachable faster — at no point did it replace what we actually know.

What AI replaces just as little is responsibility. Every statement on these pages was checked by us, every figure substantiated, every approval given by a person. Smart CJM is liable for the content of this website — as it is for everything we deliver.

There is no legal obligation to label content of this kind. We disclose it voluntarily, because we think it is right to be open about how we work.

Questions about the approach? Talk to us — we are glad to tell you about it.