Modules
Eleven modules. Five clusters. One system.
Every module runs on its own — and grows stronger in combination. You start with the cluster that hurts today and extend later without a migration.
Online appointment scheduling
2 modulesBooking portal
An accessible appointment flow for citizens and customers — embedded in your portal or as a page of its own, with a service catalogue and notes on required documents.
- Resource, room and qualification logic
- Multilingual, tested against BITV 2.0 and WCAG 2.1 level AA
- Quotas, blocked periods, public holidays
Appointment management & reminders
Reschedule, cancel, rebook — self-service for citizens, back office for staff. Reminders measurably reduce no-shows.
- Email and SMS reminders, calendar entry
- Outlook and Exchange sync for teams
- Waiting lists for slots that free up at short notice
Call-up system & queue
3 modulesTicket & queue
Priorities, group call-ups, forwarding between counters and buildings — with a waiting time forecast.
In the package comparisonCall-up display & voice announcement
Displays in your corporate design, optionally with voice announcement and a ticker for notices.
In the package comparisonMobile ticket
Waiting outside the waiting area: position and call-up on the phone, without an app.
In the package comparisonTerminals & check-in
2 modulesSelf-service terminal
A kiosk for walk-in registration and for check-in with an appointment. Large type, high contrast, operable while seated.
- Hardware variants: floor, wall, desk
- Ticket printing optional, paperless possible
QR & ID card check-in
Check-in by QR code from the confirmation or by reading an ID card — in seconds, with no queue at reception.
- Contactless, also on a personal phone
- ID card reading for vehicle registration and residence registration
Dashboard, reporting & BI
2 modulesLive dashboard
The situation in the building at a glance: queue, staffed counters, waiting time per service — with alert thresholds.
Reporting & BI
Reports for management, politics and procurement: waiting times, service times, no-shows, utilisation per location — as an export or via API.
- Forecasting for staff and counter planning
- Analysis by chat with Smart Connect AI
Administration & multi-tenancy
2 modulesAdministration & roles
Services, opening hours, deputies and permissions — maintainable by the department itself, logged for audit.
Also operable by chatTenants & locations
Several offices, hospitals or branches in one system: separate data, shared standards, central analysis.
Enterprise options