Platform
One platform. Every step of the visit, under control.
Two pillars, eleven modules, one data foundation: Smart NexCX runs appointments, queueing, terminals and analysis — Smart Connect AI handles the dialogue by chat and phone. You combine only what you need.
The path of a visit
- Book an appointment Portal, chat or phone 01
- Check-in Terminal, QR or mobile ticket 02
- Call-up Display, voice announcement, mobile 03
- Analyse & plan Live dashboard, BI, workforce planning 04
11 Modules 5 Clusters 1 Data foundation
Two pillars
The operating system for the visit — and the AI in front of it.
Smart NexCX The AI-ready CJM platform: appointments, queueing, terminals, displays, dashboard and reporting in one multi-tenant system. Appointments, call-up and analysis on one data foundation Cloud or on-premises, multi-tenant per location Open interfaces to specialist systems and HIS View the platform Smart Connect AI AI for citizen and customer dialogue: appointments by chat, phone assistant, administration and reporting in natural language. Four applications on one knowledge base German data centres, GDPR-compliant Handover to staff possible at any time View the AI applications
Modules
Eleven modules in five clusters.
Bookable individually, stronger together. You start with one cluster and extend when the need arises.
2 modules Online appointment scheduling Booking portal, resource and calendar logic 3 modules Call-up system & queue Ticket, call-up display, voice announcement, mobile ticket 2 modules Terminals & check-in Self-service kiosks, QR check-in, ID card reading 2 modules Dashboard, reporting & BI Live control, metrics, forecasting and export 2 modules Administration & tenants Roles, permissions, locations, opening hours
Technology & operations
It adapts to your IT — not the other way round.
Operation in the cloud or in your own data centre, connection to existing specialist systems, documented accessibility. The checklist for procurement and IT security is ready.
Technology & operations in detail