Others manage queues.
Smart CJM abolishes them.

Classic systems manage queues more efficiently. Smart CJM keeps them from forming: at our customers, every fourth visitor now arrives with an appointment booked in advance — 7.3 of 29.2 million a year. Whoever has an appointment does not wait. Call-up and guidance systems handle the rest, and AI takes care of the booking by chat and phone.

A traditional chatbot answers questions. Smart Connect AI completes transactions: the AI knows the appointment rules, capacities and statutory deadlines of the authority, checks availability in real time and books bindingly — in chat or on the phone, in about 30 seconds, without a form and without office hours.

Smart CJM NexCX is billed in four packages: Basic, Plus, Professional and Enterprise. Every package contains all standard modules for appointment and call-up systems, with no individual licences; on top of that, billing follows actual usage, where one interaction is either an appointment booking or a call-up. The packages cover 1,500 (Basic), 3,000 (Plus) and 6,000 (Professional) interactions per month, Enterprise is agreed individually. What a specific project costs depends on locations, tenants and hardware — the package overview is on the pricing page.

Both. Smart CJM can be operated as a cloud service or installed entirely in your own infrastructure — depending on your requirements for data storage, procurement and IT operations. Role-based permissions, single sign-on via SAML 2.0, OIDC or LDAP/AD and live dashboards are available in either variant.

In the cloud variant, Smart CJM processes data exclusively in EU data centres; the servers behind the SaaS applications are operated by IONOS in Germany, certified to ISO 27001. Data processing is governed by an agreement under Art. 28 GDPR, the technical and organisational measures are documented, and customer data is not used to train AI. When you operate the system in your own data centre, network, backup and operations remain entirely yours.

This website and all product interfaces are tested against BITV 2.0 and WCAG 2.1 level AA — including the interfaces only staff ever see. The citizen-facing interfaces are multilingual, and the AI phone assistant is the accessible route to an appointment for people without a smartphone. We take up reports of accessibility barriers at any time.

An appointment portal is up in four to six weeks. For a call-up system with terminals we plan two to three months per location, depending on hardware and network.

Smart CJM integrates municipal specialist systems such as residents’ registration and vehicle registration, plus service portals and OZG processes, in healthcare hospital information systems via HL7 and FHIR, and Outlook and Exchange for calendars. Where a specialist system brings no integration of its own, open interfaces and the MCP standard fill the gap.

The Model Context Protocol is an open interface through which AI assistants can operate external systems directly. Because Smart CJM supports it, an assistant can book an appointment with a public authority without citizens ever opening a Smart CJM interface. The authority’s appointment rules apply unchanged.

Smart CJM is multi-tenant and built for networks of sites: one system manages several locations with their own opening hours, services and capacities, with central reporting across all of them. Currently in operation are 750 self check-in terminals and 1,200 waiting-room screens at more than 300 customers.

We supply the specification of services, the price sheet and the evidence that departments ask for on data protection, IT security and accessibility. The technology page is built as a checklist to hand on, and we provide the documents on request.

Yes. The AI phone assistant answers calls, understands the request in conversation and books the appointment bindingly — around the clock, outside office hours too. For people without a smartphone or internet access, that is the accessible route to an appointment.